Delivery & Returns

Delivery and Returns

Delivery Information

Shipping Methods:

• Standard Shipping:
  • Delivery Time: 2-4 days
  • Handling Time: Orders are dispatched by the next working day after the order is placed.
  • Cost: Free shipping on orders over £45. Standard shipping rates apply for orders under £45.
  • Regions: We currently ship only within the UK.
  • Tracking: You will receive tracking information via email once your order has shipped.

Returns Information

Return Policy:

• We accept returns within 28 days of delivery.
• Items must be returned in a salable condition, unopened and in their original packaging.

Return Process:

• To initiate a return, please contact our customer service team.
• Return Address: 343 Riverside Place, Kendal, LA9 7FU
• Customers are responsible for return shipping costs.

Refunds:

• Refunds will be issued to the original payment method within 5 days after we receive the returned items.
• No restocking fees apply.

Exchanges:

• We do not offer an exchange policy at this time. Please return the unwanted item for a refund and place a new order for the desired item.

If you have any questions or need further assistance, please contact our customer service team via email help@thirdeyemushrooms.co We are here to help!